Shipping policy

Shipping Policy

Last Updated: May 25, 2026

Thank you for shopping with Unicity Wellness. We are committed to delivering your order quickly, safely, and efficiently.

Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully completed.

Orders are not processed or shipped on:

  • Weekends
  • Public holidays
  • Major carrier holidays

During high-volume periods, processing times may be slightly delayed.

Shipping Timeframes

Estimated delivery times may vary depending on your location and selected shipping method.

United States

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–4 business days

International Shipping

  • Delivery times vary by country and customs processing
  • Estimated timeframe: 7–21 business days

Please note that delivery estimates are not guaranteed.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment.

Shipping Carriers

We may ship orders using trusted carriers such as:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Amazon Logistics

Carrier selection may vary depending on destination and shipping speed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to customer address errors
  • Orders marked as delivered by the carrier

If you notice an address mistake, please contact us immediately before your order ships.

Lost or Delayed Packages

If your package is delayed, lost, or marked delivered but not received, please contact the shipping carrier first.

If you still need assistance, our support team will do our best to help investigate the issue.

International Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Additional carrier fees

These charges are determined by your local customs authority and are the responsibility of the customer.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the package and product
  • Description of the issue

We will review the claim and assist with a replacement or resolution if approved.

7. Contact Us

For any questions regarding shipping:

Email: Customer@unicity.com

Phone: +1 (908) 386-2410

Thank you for choosing Unicity Wellness. We appreciate your support and trust in our products.