Refund policy
Return & Refund Policy
At Unicity Wellness, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Items must be unused and in their original condition
- Products must remain sealed and unopened
- Items must be returned in the original packaging
- Proof of purchase or order confirmation is required
For health and safety reasons, we cannot accept returns on opened or used products unless the item arrived damaged or defective.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Gift cards
- Final sale or clearance items
- Products damaged due to misuse or improper handling
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
Our support team will review the request and work to provide a replacement or refund if approved.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your bank or payment provider
- Original shipping fees are non-refundable unless the issue was caused by our error
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped
- The item arrived damaged or defective
We recommend using a trackable shipping service for all returns.
Exchanges
We currently replace items only if they are defective, damaged, or incorrect.
Contact Us
If you have questions regarding returns or refunds, please contact our support team:
Email: support@unicity.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM